Terms & Conditions
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Terms & Conditions
TERMS OF SERVICE
THIS TERMS OF SERVICE WILL GOVERN YOUR USE OF THIS MOBILE APPLICATION (HEREIN REFERRED TO AS “WATTBA”, “WE”, “US”, OR “OUR”) AND ALL RELATED SERVICES, PRODUCTS AND TOOLS MADE AVAILABLE TO YOU REGARDLESS OF HOW YOU ACCESS OR USE THE SERVICE. THIS MOBILE APP AND SERVICES IS OWNED AND MANAGED BY WATTBA LTD (HEREIN REFERRED TO AS THE “COMPANY”), A COMPANY ORGANISED AND EXISTING UNDER THE ENGLISH LAWS.
WE EXPRESSLY RESERVE THE ENTIRE RIGHT, AT OUR SOLE DISCRETION, TO DENY FURTHER OR CONTINUOUS ACCESS TO THE SERVICE TO ANY USER OR USERS THAT VIOLATES OR ATTEMPTS TO VIOLATE ANY ASPECT OF THESE TERMS OF SERVICE
PLEASE READ THESE TERMS OF SERVICE CAREFULLY. THE TERMS CONTAINED HEREIN CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN WATTBA AND YOU. YOUR CONTINUOUS USE OF THIS MOBILE APP IS SUBJECT TO YOUR ACCEPTANCE WITHOUT MODIFICATION OF ALL OF THE TERMS CONTAINED HEREIN AND ALL OTHER OPERATING RULES, POLICIES (INCLUDING, WITHOUT LIMITATION, OUR PRIVACY POLICY).
If you are accepting these Terms of Service and using the Services on behalf of a company, or other entity, you represent and warrant that you have full power and authority to do so.
INTRODUCTION
WATTBA is an online mobile platform designed specifically to connect Vendor salons, merchants, stylists and Vendors (hereon referred to as “Vendors”) providing hair and beauty services (the "Services") with clients seeking such services ("Clients").
THE SERVICE
This Mobile App has been made available solely for Vendors and Clients to connect and serves only as a medium to facilitate the provision of hair and beauty service. We do not provide or contract for Service, and Vendors and Clients contract independently for the provision of Service. The selection of a Vendor is solely at the discretion of the Client, the Service to be provided and the location at which Service will be performed, whether on the premises of a Vendor or at a site designated by the Client. Any decision by a Client to receive Service or by a Vendor to provide Service is a decision made in such person's sole discretion and at their own risk. Users understand and acknowledge that (i) We do not conduct background checks on Clients and (ii) any provision of Services in a private location inherently increases the risks involved for both Clients, Vendors and any personnel of Vendors, as applicable. Each Vendor must decide whether a Client is suited to such Vendor's services and should exercise caution and common sense to protect the personal safety and property of such Vendor and its personnel, as applicable, just as they would when interacting with anyone they don’t know. The views expressed by other users on our Website do not represent our views or values. For the avoidance of doubt, the content on our Mobile App is provided for general information only and we take no responsibility for completeness or accuracy. It is not intended to amount to advice on which you should rely on in any way and we make no representations, warranties or guarantees, whether express or implied, that the content on our Mobile App is accurate, complete or up to date at anytime.
You also understand that making a reservation on this Mobile App is not a guarantee that the Vendor will honour your reservation. We do not make any guarantee of the quality of the services provided to you.
WATTBA does not independently confirm that Vendors are licensed to perform the Styling Services offered by them on our Mobile App.
NEITHER COMPANY, ITS AFFILIATES, AGENTS, CONTRACTORS OR LICENSORS SHALL BE LIABLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE SERVICES AND YOU HEREBY AGREE TO INDEMNIFY AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES OR LICENSORS FROM ANY LIABILITY RELATED THERETO. COMPANY AND ITS AFFILIATES AND LICENSORS WILL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH YOUR USE OF THE SERVICES.
PAYMENT THROUGH THE MOBILE APP
For certain services provided to you on this platform Vendors may require you to provide a valid payment information, and such Vendors may charge fees for reservations, including cancelled and missed appointments. By entering your payment information on the Mobile App when requested, you authorise WATTBA and its payment processors to charge and process the fees and charges assessed in connection with your reservations in accordance with the policy described on the Vendor's page at the time of your reservation. It is your responsibility to read the Vendor’s policy. While we take reasonable efforts to ensure secure transmission of your information to third parties who assess and process payments We will not be liable for any fees or charges placed by third parties or any errors in the processing of payments, including errors arising out of such third party’s negligence, improper transmission of payment details or an error on the end of a Client.
If for some reasons you are unavailable and unable to show up for the booked appointment, you may still be charged through the payment information provided by you.
In the event of changes to your reservation, you understand that you will be responsible for notifying the vendor in a timely manner.
ACCOUNT REGISTRATION
To use this service, you will be required to create an account. You may create an account by linking any of your social media profiles including Facebook, Google, via email or any social media platform made available during registration. By creating an account on the Mobile App, you will be granted the rights to use the service subject to the Terms of Services contained herein. Our registration process will ask you for information including your name, phone number (which will require a verification process) and other personal information. It is necessary to complete this information and other processes to access our Vendors and make reservations. While registering your account, you expressly agree that the information provided by you are true, accurate, current and complete information about yourself as prompted by the Services' registration process and as requested from time to time by WATTBA (such information, "Registration Data"). You further agree that, in providing such Registration Data, you warrant that you have not knowingly omitted or misrepresented any material facts or information. In the event of any changes to the information earlier provided by you, you understand that you’ll be responsible for providing timely update of such changes on your account.
YOUR ACCOUNT
You understand that you will be responsible for any authorised or unauthorised use of your account. You are advised to keep your login credential secure at all times. We take no responsibility for any loss and damages done to your account through unauthorised entities.
Notwithstanding, you are solely and entirely responsible for any and all activities that occur under your Account including any charges incurred relating to the Services. Should you notice any unauthorised use of your account, please contact us at soon as possible.
TERMINATION
We reserve the right, in our sole discretion, to completely terminate your Account, or use of the Services, if you breach this Terms of Service, or for any reason whatsoever. We may also suspend your access to the Services and your Account (including the funds in your account) if you (a) provide any false, incomplete, inaccurate, or misleading information or otherwise be involved in fraudulent or illegal conduct or (b) for any other reason in WATTBA's sole discretion.
You may terminate these Terms of Service and/or the EULA by terminating your Account at any time. Upon closure of an Account, any pending transactions will be cancelled.
EFFECT OF TERMINATION
In the event your account is terminated for any reason whatsoever, you understand and agree that this Terms of Service shall continue to be binding on you regardless of the termination. Notwithstanding, you agree (i) to immediately stop using this Mobile App, (ii) that any permission granted to you under these Terms of Service is terminated, You agree that WATTBA may retain and use your information and account data as needed to comply with investigations and applicable law.
We will not be liable to you for loss, compensation/reimbursement, or damages in connection with your use of the Mobile App, or in connection with any termination or suspension of the Mobile App. Any termination of these Terms of Service does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in these Terms of Service.
THIRD-PARTY PAYMENT SERVICE PROVIDER
The Services allow Clients to pay and Vendors to accept payments for Stylist Services, including Card-based payments through a payment service provider retained by the Company.
You authorise WATTBA to process payments in accordance with the Services, using the payment information you supplied. Users of the Service will be required to provide their credit card or bank account details to Company and the third party payment processor.
Users may be required to register with the PSP, agree to a PSP Account Agreement and the
UNAUTHORISED OR ILLEGAL USE
At our sole discretion, we may choose not to process a payment you submit if we believe such payment is in violation of this Terms of Service, is fraudulent, and is unverifiable. Should we suspect that your activities are questionable or inconsistent with the approved use of this Mobile App, we may terminate your account.
Notwithstanding, you grant us the rights to provide your information to law enforcement agencies or any government bodies upon request.
USE OF THE SERVICES
We do not guarantee that our Mobile App, or any content on it, will always be available or be uninterrupted. We may discontinue, suspend or withdraw or restrict the availability of all or any part of our Mobile App for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You acknowledge that the operation of the Mobile App may from time to time encounter technical or other problems and may not necessarily continue uninterrupted or without technical or other errors and WATTBA shall not be responsible to you or others for any such interruptions, errors or problems or an outright discontinuance of the Services. WATTBA has no obligation to maintain or update the Mobile App or to continue producing or releasing new versions of the Mobile App.
We will make reasonable efforts to keep the Mobile App operational 24 hours a day/7 days a week, except for (i) planned downtime (of which we will endeavour to provide at least 8 hours prior notice); or (ii) any unavailability caused by circumstances beyond our control, including but not limited to, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labour problems or Internet service provider failures or delays.
As a User of the Mobile App, you agree to follow all applicable rules and laws and take full responsibility for any promotion you offer via the Mobile App.
When you publish content or information using the "public" setting, it means that everyone, including people outside of the WATTBA community, will have access to that information, and we may not have control over what they do with it, including limiting their ability to repost or re-publish such information.
We always appreciate your feedback or other suggestions about WATTBA, but you understand that we may use them and you hereby grant us all rights to such suggestions without any obligation to compensate you for them (just as you have no obligation to offer them).
We will only use your personal information as set out in our Privacy Policy, a copy can be found in our Mobile App.
We do our best to keep WATTBA safe and spam-free, but cannot guarantee it. In order to help us do so, you agree not to:
Send or otherwise post unauthorised commercial communications (such as spam) on the Services.
Collect Users' content or information, or otherwise access the Services, using automated means (such as harvesting bots, robots, spiders, or scrapers) without our permission.
Engage in unlawful multi-level marketing, such as a pyramid scheme, on the Services.
Upload viruses or other malicious code.
Solicit login information or Account IDs or access an account belonging to someone else.
Bully, intimidate or harass any user.
Post content that is hateful, threatening, pornographic or that contains nudity or graphic or gratuitous violence.
Develop, advertise or otherwise market alcohol-related or other mature content.
Use WATTBA to do anything unlawful, misleading, malicious, or discriminatory.
Do anything that could disable, overburden, or impair the proper working of WATTBA or the Services, such as a denial of service attack.
Facilitate or encourage any violations of these Terms of Service.
To make sure we are able to provide a service to our users and customers, we need to make sure our pages are accurate and up-to-date. To help us do so, you agree to:
Keep your Registration Data and contact information accurate and up-to-date.
Keep your Account IDs and Account information confidential and to not share your login information or Account IDs, let anyone else access your account, or do anything else that might jeopardize the security of your Account.
INTELLECTUAL PROPERTY RIGHTS
The Mobile App contains content and technology of the Company that is protected by copyright, trademark, patent, trade secret and other laws. The Company owns intellectual property rights to any protectable part of the Mobile App, including but not limited to the design, artwork, logos, functionality, and documentation (collectively, the "Company Property"). You may not copy, modify, or reverse engineer any part of the Services or the Company Property.
In order to operate the Mobile App, the Company needs to make certain use of your publicly posted Content. Therefore, by posting, uploading or submitting to WATTBA, or making available for inclusion in publicly accessible areas of WATTBA, any text, images, photos, graphics, audio or video, including any content protected by intellectual property rights (collectively, "Content"), you represent that you have full authorisation to do so. You also hereby grant WATTBA a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use, distribute, reproduce, modify, adapt, publicly perform, publicly display and make derivative works of such Content in connection with the Services and any services or products affiliated with the Services, regardless of the form of media used or of whether such services or products now exist or are developed in the future. This license exists only for as long as you elect to continue to include such Content on WATTBA and will terminate at the time such Content is hidden or removed from the Services by you or by WATTBA; provided that the license will not terminate and will continue notwithstanding any removal of the Content or termination of your use of the Services to the extent WATTBA needs to use such Content in connection with any investigation or compliance with any laws.
DISCLAIMERS
YOUR USE OF THE MOBILE APP IS AT YOUR SOLE RISK. YOU ARE FULLY AND SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER USERS AND YOU AGREE THAT IT IS SOLELY YOUR RESPONSIBILITY TO TAKE REASONABLE PRECAUTIONS IN ALL ACTIONS AND INTERACTIONS WITH VENDORS AND IN THE PROVISION OR RECEIPT OF SERVICE. WATTBA IS NOT RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE MOBILE APP. WATTBA IS UNDER NO OBLIGATION TO, AND DOES NOT ROUTINELY, SCREEN ITS USERS, INQUIRE INTO THE BACKGROUND OF ITS USERS OR ATTEMPT TO VERIFY INFORMATION PROVIDED BY ANY USER. WE RESERVE THE RIGHT, BUT HAVE NO OBLIGATION, TO MONITOR DISPUTES BETWEEN YOU AND OTHER USERS. PLEASE CAREFULLY SELECT THE TYPE OF INFORMATION THAT YOU POST ON THE MOBILE APP OR THROUGH THE MOBILE APP OR RELEASE TO OTHERS. WE DISCLAIM ALL LIABILITY, REGARDLESS OF THE FORM OF ACTION, FOR THE ACTS OR OMISSIONS OF OTHER PARTICIPANTS OR USERS.
IT IS POSSIBLE FOR OTHERS TO OBTAIN PERSONAL INFORMATION ABOUT YOU DUE TO YOUR USE OF THE MOBILE APP, AND THAT THE RECIPIENT MAY USE SUCH INFORMATION TO HARASS OR INJURE YOU. WE ARE NOT RESPONSIBLE FOR THE USE OF ANY PERSONAL INFORMATION THAT YOU DISCLOSE ON THE MOBILE APP OR THROUGH THE MOBILE APP. YOU UNDERSTAND THAT IN USING THE SERVICES, SENSITIVE INFORMATION WILL TRAVEL THROUGH THIRD-PARTY INFRASTRUCTURE THAT IS NOT UNDER WATTBA'S CONTROL (SUCH AS THIRD-PARTY SERVERS). WATTBA MAKES NO WARRANTY WITH RESPECT TO THE SECURITY OF SUCH THIRD-PARTY INFRASTRUCTURE.
THE MOBILE APP IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WATTBA AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
WATTBA MAKES NO WARRANTY THAT (I) THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (II) THAT YOUR ACCESS TO OR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, (III) THAT ANY DEFECTS IN THE SERVICES WILL BE CORRECTED, OR (IV) THAT THE SERVICES OR ANY SERVER THROUGH WHICH YOU ACCESS THE SERVICES IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
WATTBA MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE QUALITY, SUITABILITY, RELIABILITY, TIMING, DURABILITY, LEGALITY, OR ANY OTHER ASPECT OF SERVICE OFFERED OR PROVIDED BY VENDORS OR REQUESTED BY CLIENTS THROUGH USE OF THE SERVICES WHETHER IN PUBLIC, PRIVATE, OR OFFLINE INTERACTIONS OR ABOUT THE ACCREDITATION, REGISTRATION OR LICENSE OF ANY VENDOR.
ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM WATTBA OR THROUGH OR FROM THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS OF SERVICE.
LIMITATION OF LIABILITY AND RELEASE
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WATTBA OR ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS BE LIABLE FOR ANY DAMAGES WHATSOEVER, WHETHER DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR BODILY INJURY OR EMOTIONAL DISTRESS AND DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (I) THE USE OR THE INABILITY TO USE THE MOBILE APP; (II) SERVICE FACILITATED BY THE MOBIE APP OR ANY INTERACTIONS BETWEEN USERS, INCLUDING WITHOUT LIMITATION ANY LIABILITIES ARISING IN CONNECTION WITH THE CONDUCT, ACT OR OMISSION OF ANY USER (INCLUDING WITHOUT LIMITATION STALKING, HARASSMENT THAT IS SEXUAL OR OTHERWISE, ACTS OF PHYSICAL VIOLENCE, AND DESTRUCTION OF PERSONAL PROPERTY) OR ANY DISPUTE WITH ANY USER; (III) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; (IV) ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF THE SERVICES OR YOUR DATA OR TRANSMISSIONS; OR (V) ANY OTHER MATTER RELATING TO THE SERVICES.
APPLICABLE LAW; ARBITRATION
The Interpretation of this Agreement and any dispute between you and Company will be governed by the English and Welsh laws, without giving effect to any conflict of laws principles that may provide for the application of the law of another jurisdiction. Any dispute arising out of this Agreement shall be resolved in courts of competent jurisdiction in the United Kingdom
You expressly waive the right to commence a Class Action, class arbitration or representative action or proceeding against WATTBA whether the dispute is heard in arbitration or in court.
MISCELLANEOUS
Entire Agreement. These Terms contain the entire agreement and supersede all prior and contemporaneous understandings between the parties regarding the Services.
Severability: If, for any reason; any part, term or provision contained herein is held by a court of competent jurisdiction to be illegal, void or unenforceable, the validity of the remaining provisions shall not be affected, and the rights and obligations of the parties shall be construed and enforced as if the Agreement did not contain the particular provision held to be invalid.
Indemnity: YOU INDEMNIFY AND HOLD WATTBA HARMLESS AGAINST ANY CLAIMS, DEMANDS, AND DAMAGES, WHETHER DIRECT, INDIRECT, CONSEQUENTIAL OR SPECIAL, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, LOSS OF USE, LOSS OF PROFITS OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE, ORIGINATED FROM OR IN ANY WAY CONNECTED WITH INVALIDITY OR BREACH OF ANY OF THE WARRANTIES, REPRESENTATIONS AND COVENANTS OF THIS SECTION AND THE ENTIRE TERMS.
Any amended Terms will apply prospectively to use of the Services after such changes become effective. If you do not agree to any amended Terms, you must discontinue using our Services and contact us to terminate your account.
No Waiver. Our failure or delay in exercising any right, power or privilege under these Terms shall not operate as a waiver thereof.
Assignment. You may not assign or transfer any of your rights or obligations under these Terms without prior written consent from WATTBA, including by operation of law or in connection with any change of control. WATTBA may assign or transfer any or all of its rights under these Terms, in whole or in part, without obtaining your consent or approval.
Headings. Headings of sections are for convenience only and shall not be used to limit or construe such sections.
For more information, questions, complaints or concern regarding your use of this Mobile App, please feel free to contact us at: info@wattba.app
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Privacy Policy
PRIVACY POLICY
We are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you use our Website & Mobile App WATTBA (“Mobile App”) (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
PURPOSE OF THIS PRIVACY POLICY
This privacy policy aims to give you information on how we collect and process your personal data through your use of this Website & Mobile App, including any data you may provide through this Website & Mobile App.
This Website & Mobile App is not intended for children and we do not knowingly collect data relating to children.
This privacy policy will inform you how you can verify which of your personal information is collected by us through the Website & Mobile App and how you can request that we delete, update or transfer it.
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
THE DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data includes first name, last name, username or similar identifier, title, date of birth and gender.
Contact Data includes billing address, email address and telephone numbers.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Website & Mobile App.
Profile Data includes your username and password, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our Website & Mobile App, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific Website & Mobile App feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We do not collect Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
HOW IS YOUR PERSONAL DATA COLLECTED?
We use different methods to collect data from and about you including through:
- Direct interactions. You may give us your data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- apply for our services;
- create an account on our Website & Mobile App;
- subscribe to our service or publications;
- request marketing to be sent to you; or
- give us feedback or contact us.
- Automated technologies or interactions. As you interact with our Website & Mobile App, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy for further details.
- Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
- Technical Data from analytics providers
- Contact and Transaction Data from providers of technical, payment and delivery services.
- Identity and Contact Data from data brokers or aggregators
- Identity and Contact Data from publicly available sources
HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract, we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
USE OF COOKIES
Our Website & Mobile App uses certain cookies, pixels, beacons, log files and other technologies of which you should be aware. You can opt out of this at any time by changing the settings on your device.
HOW LONG WILL YOU USE MY PERSONAL DATA FOR?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
OPTING OUT
You can ask us to stop sending you marketing messages at any time by logging into the Website & Mobile App and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
SECURITY OF YOUR PERSONAL INFORMATION
We are committed to keeping the personal information you provide us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration.
We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control from:
- unauthorised access;
- improper use or disclosure;
- unauthorised modification; and
- unlawful destruction or accidental loss.
All our employees and data processors (i.e. those who process your personal information on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of the personal information of all users of the Site.
CHANGE TO THIS PRIVACY POLICY
We may make changes to this privacy policy from time to time.
To ensure that you are always aware of how we use your personal information we will update this privacy policy from time to time to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements. We may notify you by e-mail of any significant changes. However, we encourage you to review this privacy policy periodically to be informed of how we use your personal information.
Cookie Policy
INTRODUCTION
We use cookies on our Website & Mobile App WATTBA (the “Mobile App”) for identification and analysis purposes. By using the Website & Mobile App, you consent to the storing and accessing of cookies and pixels on your device.
This cookie policy (“Cookie Policy”) is intended to inform you how we use “cookies” and similar technologies and to assist you in making informed decisions when using our Website & Mobile App. Please take a moment to read and understand this Cookie Policy. This Cookie Policy should also be read in conjunction with our Privacy Policy and Terms and Conditions.
Cookies and similar technologies are very small text documents or pieces of code, which often include an anonymous unique identifier. When you visit our Website & Mobile App, your device will be asked for permission to store files on your device and access information from it. Information gathered through cookies may include the date and time of visits and how you are using our Website & Mobile App.
Cookies are used by us as part of our Website & Mobile App.
For the purposes of the remaining sections of this Cookie Policy we will refer to all technologies using the above features as “cookies”.
YOU CONSENT TO US USING COOKIES
By continuing to use our Website & Mobile App you are deemed to consent to our use of the cookies described in this Cookie Policy. If you do not consent to us using cookies then please read the next section.
YOU CAN BLOCK COOKIES
You can block the use of cookies by activating the relevant settings on your device.
WHAT HAPPENS WHEN YOU BLOCK COOKIES
In order to use some parts of our Website & Mobile App you will need to accept cookies. If you choose to withhold consent, or subsequently block cookies, some aspects of our Website & Mobile App may not work properly, and you may not be able to access all or part of our Website & Mobile App.
WHAT WE DO WITH COOKIES
Strictly Necessary Cookies
We use cookies where they are essential for the operation of the Website & Mobile App, for example to remember that you are signed into the Website & Mobile App.
Session Cookies
We use cookies to allow the Website & Mobile App to uniquely identify your browsing session on our Website & Mobile App, which allows us to coordinate this information with data from our Website & Mobile App server.
Analytics
We use “analytics” cookies. These, along with other information, allow us to calculate the aggregate number of people using the Website & Mobile App and which features of our Website & Mobile App are most popular.
We use this information to improve the Website & Mobile App. We do not generally store any information that you provide to us in a cookie.
Phone
+44 (0)20 3916 5276
Email
Address
Argent House, Hook Rise South, Surbiton, England, KT6 7LD